FOR DELIVERIES WITHIN THE UK:
Orders placed on a working day will be dispatched either that day or the following day by Royal Mail 1st Class and should arrive in 1-2 working days.
If you live outside the UK, your country inspects goods as they arrive. Sometimes they apply duties and taxes and a small clearance or handling fee. This is dependant on each country's custom thresholds, any trade agreements that are in place and the courier companies' handling cost. Please note this is not included in our product or shipping cost.
Orders will be sent by Royal Mail International Standard and should arrive within five to seven working days.
How has Brexit affected customs charges from the UK to the EU?
EU Countries 🇪🇺
😐 orders below €150 are subject to tax (local rates apply)
🤨 orders above €150 are subject to duties and tax
🤨 orders below NOK 3000 are not subject to duties but are taxed at your local rate
🙂 orders below CHF 64 are not subject to duties and tax
🤨 orders above CHF 64 and below CHF 100 are not subject to duties but are taxed at your local rate
We accept refunds and exchanges. However, please note that we cannot accept refunds on workshop tickets less than 7 days before an event. If you're able to gift or sell your ticket on that's fine, but do let us know by emailing email@example.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery will be subject to Socko discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Socko, 2.4A Gaunson House, Markfield Road, London N15 4QQ United Kingdom.
To return your product, you should mail your product to: Socko Ltd, 2.4A Gaunson House, Markfield Road, London N15 4QQ United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.